Terms of use
Last updated: June 2026
These Terms of Use apply to your use of and access to: the Get On By software, including the web and mobile apps (the "Software"); the traffic light check-in and red light responder service; the human support we provide ("Human Support"); and our technical and customer support ("Technical and Customer Support") — together, the "Services". Additional terms for our optional Coping Strategy Training and Job Coaching are set out in Parts B and C below.
Part A — Terms of Use for the Get On By service
Covering the task-breakdown Software, the traffic light system and the red light responder.
1. Who we are and how to contact us
1.1 Who we are. Get On By is the trading name of Im Minded Ltd, a company registered in England and Wales (company registration number 13373334), whose registered office is at 6 Clifton Road, London, E16 4PS. References to "we", "us" or "our" are to Im Minded Ltd; references to "you" or "your" are to you as the user of the Services. A "Service User" is any user of the Services.
1.2 How to contact us. You can contact us by email at hello@getonby.co.uk. For questions about your personal data, you can contact our Data Protection Officer at info@imminded.com.
1.3 How we may contact you. If we need to contact you, we will do so by email, text message or phone call using the contact details you give us when you register. You must provide us with an email address and a mobile phone number to register for and use the Services, as these are needed for the red light responder to reach you. Our Privacy notice explains more about when we may contact you.
2. Our relationship with you
2.1 By completing registration and accepting these Terms of Use, you confirm that you agree to them and will be bound by them. Please read them carefully. If you do not agree, please do not register or continue to use the Services.
2.2 You must be 14 years of age or older and a resident of the United Kingdom to use the Services.
2.3 Registration is by invitation, following an initial conversation with our team. The Services are not available as an open, self-service sign-up.
2.4 Your access to the Services may be paid for by you, or by an organisation (such as an employer, local authority, health body or other commissioner) or by another adult on your behalf. If your access is paid for by someone else and we do not already hold their details, you must provide their contact details when you register. By doing so, you confirm that those details are correct and that the relevant person or organisation has agreed to pay for your access.
2.5 You must keep your account information up to date. Please update your details on your account, or tell us using the contact details in paragraph 1.2, if any information you have given us (including your contact details, or the details of anyone paying for your access) becomes out of date or incorrect.
2.6 We license you to use the Services in line with these Terms of Use (your "Licence").
3. Your account and access
3.1 Your Licence may be an Individual Licence (requested and paid for by you, or requested by you and paid for by another person or organisation on your behalf) or an Organisational Licence (paid for by an organisation that has a contract with us to provide access to one or more people). Unless we agree otherwise in writing, a single-seat Licence runs for an initial period of 12 months. The terms of multi-seat Organisational Licences depend on the relevant contract.
3.2 For more information about which type of Licence you have, please contact us at hello@getonby.co.uk.
3.3 You are responsible for keeping your account credentials secure and for all activity that takes place under your account. You must tell us immediately, using the details in paragraph 1.2, if you become aware of any unauthorised access to or use of your account.
3.4 If your access is paid for by an organisation or another individual, you should follow their reasonable instructions about your use of the Services.
3.5 Where access is paid for under an invoice and that invoice remains unpaid 30 days after its due date, we may suspend your access; if it remains unpaid after 60 days, we may close your account.
3.6 A note on benefits and support. We hope that using the Services helps you feel more able to manage tasks, reduce overwhelm and build confidence, and that you are able to do more independently. If your needs change, this could affect your eligibility for some disability or care-related benefits. We are not able to advise you on this and we are not responsible for any change to your benefits arising from your use of the Services — please seek advice from a benefits adviser if you are unsure.
3.7 If your circumstances change during your Licence and you become ineligible for the funding that pays for your access, please tell us using the details in paragraph 1.2.
4. Your privacy
4.1 Under data protection law we must give you certain information about who we are, how and why we process your personal data, and your rights. This is set out in our Privacy notice, which we encourage you to read. Our Data Protection Officer can be reached at info@imminded.com.
5. App store terms also apply
5.1 Where you download the Software from the Apple App Store or Google Play Store, the rules and policies of that store also apply to your use of the Software. Where those rules differ from these Terms of Use, the store's rules will apply to that part of your use of the Software.
6. Device and operating system requirements
6.1 The mobile Software is designed to work with most devices running current and recent versions of the Android and iOS (Apple) operating systems. The web app is designed to work with most modern web browsers; we recommend a current version of Google Chrome, Microsoft Edge or Apple Safari so that all accessibility and functionality features work as intended.
6.2 As a minimum, we recommend you use the current or most recent previous major version of your device's operating system or browser. We do not guarantee that the Software will work on older versions.
6.3 An internet or mobile data connection is needed to make full use of the Services, including the red light responder and Human Support. If your device is offline you may still be able to view content already on your device, but you will not be able to sync new content or use features that need a connection.
7. The Services
7.1 The Services are made up of: (a) the Software, including the task-breakdown tools and the traffic light check-in system; (b) Human Support, including the red light responder service; and (c) Technical and Customer Support.
7.2 The Services can be accessed through the Get On By website and through the mobile app, both of which require you to log in with your registered details. Access through the app is also subject to the relevant app store's terms.
7.3 We will provide the Services with reasonable skill and care, in line with applicable laws and with our safeguarding arrangements, using suitably trained people who are experienced in supporting people managing their day-to-day tasks alongside their mental health.
7.4 What the Software does (and does not do). The task-breakdown Software helps you record tasks, break them into smaller steps, and plan and prompt your activities. The traffic light system lets you record how you are getting on by checking in at green (managing), amber (finding things harder) or red (really struggling with a task). The Software is a practical support tool. It is not a medical device, a clinical service, a diagnostic tool, or a substitute for professional medical, therapeutic or social care support.
7.5 When we supply the Software: (a) we will use reasonable efforts to keep it free from defects, viruses and malicious content; (b) we do not promise it is compatible with third-party software or equipment unless we have said so; (c) you accept there may be minor errors or bugs; and (d) we are not responsible for delays, failures, loss or damage caused by the transfer of data over the internet, which can be subject to inherent delays and limitations.
8. The traffic light system and the red light responder
8.1 When you check in at red, you can be connected to the red light responder service. The role of the responding Get On By job coach is practical and task-focused: to help you engage your coping strategies, make a start on a task, or decide together to set the task aside and focus on a coping strategy first.
8.2 A responding job coach will aim to contact you by phone, text or email within 30 minutes of a red check-in, during the service's operating hours. So that we can reach you, you must keep an accurate phone number and email address on your account.
8.3 The red light responder is not a crisis or emergency service. Responding job coaches are not trained crisis counsellors, and the service is not a substitute for clinical mental health care. If you are in crisis: please call 999 for immediate emergencies, contact your GP, call 111, or reach the Samaritans on 116 123 (free, 24 hours).
8.4 Emergency contact details. We may ask you for an emergency contact so that we can support your safety. As you must be 14 or over to use the Services, you need to provide an emergency contact to use the service. If you're over 18, you may choose not to provide an emergency contact, and you acknowledge and agree that if at any time we are seriously concerned for your immediate safety, we may contact the emergency services (999), and that this support could be delayed because we have no one else to contact.
8.5 Availability. We will use reasonable efforts to make the Software available 24 hours a day, seven days a week, except during planned maintenance and any unscheduled maintenance (which we will try to carry out outside Normal Business Hours and give at least 12 hours' notice of where we can). "Normal Business Hours" means 09:00–17:30 on each business day (Monday to Friday, excluding bank holidays in England). The red light responder and other on-demand Human Support operate during the hours we publish in our help resources, which may differ from 24/7 and may be affected by maintenance. We will not always be able to respond outside published hours.
9. Support, problems and cancelling
9.1 If you want help getting started or run into a problem, please contact us using the details in paragraph 1.2. We provide Technical and Customer Support during Normal Business Hours.
9.2 If you think any part of the Services is faulty or has been wrongly described, please tell us as soon as you can using those details.
9.3 Cancelling. Depending on the type of Licence you have, you (or the person or organisation who paid for it) may be able to cancel it. Individual Licences may generally be cancelled within a reasonable cooling-off period from the invitation to register, where the service has not yet been used. Organisational Licences are governed by the relevant contract. Please contact us at hello@getonby.co.uk for the arrangements that apply to your Licence.
10. How you may use the Services
10.1 In return for agreeing to these Terms of Use, you may: (a) download a copy of the Software in the form we provide onto your smart device(s) and use it for your own personal purposes; and (b) receive and use any free updates, patches or error corrections to the Software that we provide.
11. Licence restrictions
11.1 You agree that you must not:
- rent, sub-license, sell, lend or otherwise make the Services available to any other person, in whole or in part, without our prior written consent;
- allow your account to be used by or registered to anyone other than you (including a family member or supporter), or share your login details or password, or allow anyone else to access the Services through your account;
- copy any part of the Software or Services except as part of normal use or for necessary back-up or operational security;
- translate, merge, adapt, alter or modify the whole or any part of the Software, except as necessary to use it on permitted devices;
- disassemble, decompile, reverse engineer, or create derivative works from the Software, except to the extent the law does not allow us to prevent this; or
- breach any applicable technology control or export laws that apply to the Services.
11.2 The Services are provided to you personally. You must not transfer your use of the Services to anyone else, whether for payment or free of charge. If you sell or pass on a device with the Software installed, you must permanently remove the Software from it first.
12. Acceptable use
12.1 You agree to use Get On By in good faith and for its intended purpose — supporting your own day-to-day task management. You must not:
- use the Services in any unlawful, fraudulent or malicious way, including by hacking, or by introducing viruses or other harmful code or data;
- use the Services to harm yourself or others, or misrepresent your identity or situation;
- infringe our intellectual property rights or those of any third party;
- transmit any material that is defamatory, discriminatory, offensive or otherwise objectionable;
- use the Services in a way that could damage, disable, overburden or impair our systems or security, or interfere with other Service Users; or
- collect or harvest data from the Services or our systems, or try to intercept or decipher communications to or from our servers.
12.2 You are responsible for any content you add to the Software, the Services and our systems, and for your own acts and omissions — including complying with the law and not harming or offending yourself or others — whether or not you believe you are following something within the Services.
13. Changes to the Services and these Terms of Use
13.1 We may change the Services and these Terms of Use from time to time, for example to reflect changes in law or regulation, to make minor technical improvements, to keep digital content up to date, to address a security issue, or to add or adjust features.
13.2 Where a change is material, we will give registered users at least 14 days' notice by email before it takes effect, or tell you about it the next time you use the Services. Continued use of the Services after a change takes effect constitutes acceptance of it.
13.3 If you do not accept a material change that genuinely disadvantages you, you may not be able to continue using the Services, and the person or organisation who paid for your Licence may ask us to cancel it by contacting us at hello@getonby.co.uk.
14. Updates to the Software
14.1 From time to time we may update the Software automatically, or ask you to update it, to improve performance, add functionality, reflect changes to operating systems, or address security issues. If you choose not to install updates, or opt out of automatic updates, you may not be able to keep using some or all of the Services.
15. If someone else owns the device you are using
15.1 If you download or use the Software on a device you do not own, you must have the owner's permission to do so. You remain responsible for complying with these Terms of Use whether or not you own the device.
16. Other websites we link to
16.1 The Services may link to independent websites we do not control. We are not responsible for their content or privacy practices, and you should use your own judgement about whether to use them.
17. Intellectual property
17.1 All intellectual property rights in the Services — including the Software, design, text, and coping strategy content created by or for Get On By — belong to Im Minded Ltd (or our licensors). The Services are licensed, not sold, to you. You have no rights in the Services other than the right to use them in line with these Terms of Use, and you may not copy, reproduce or distribute our content without our written permission.
17.2 You keep ownership of the content you create in the Services — your task entries, personal notes and custom coping strategies. You grant us a licence to use that content only as needed to: (a) provide the Services to you; and (b) inform our research, evaluation and product development in line with our Privacy notice.
18. Our responsibility for loss or damage
18.1 What we are not. The Services are provided for general support purposes only. They do not offer advice you should rely on, and in particular they do not constitute a mental health crisis service, counselling, therapy, or medical, clinical or social care advice. You should obtain professional or specialist advice before taking, or not taking, any action based on the Services.
18.2 Loss we are responsible for. If we fail to comply with these Terms of Use, we are responsible for foreseeable loss or damage you suffer as a result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when you accepted these Terms. We are not responsible for loss or damage that is not foreseeable, or that was not caused by a breach on our part.
18.3 Liability we do not exclude. Nothing in these Terms of Use limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence (or that of our employees, agents or subcontractors), or for fraud or fraudulent misrepresentation.
18.4 Damage to your devices. If defective digital content we have supplied damages your device or other digital content, we will either repair the damage or pay you appropriate compensation. We will not be liable where you could have avoided the damage by following our advice to install a free update, or by following our installation instructions and minimum system requirements.
18.5 Business losses. The Services are for personal, domestic use only. We have no liability for any loss of profit, revenue, business, contracts, reputation or goodwill, business interruption or lost opportunity if you use the Services for any commercial, business or resale purpose.
18.6 Cap on liability. Subject to paragraphs 18.1–18.5, and to the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of the Services, and our total liability will not exceed the amount paid for the Services in the 1 month before the claim arose (or, where no amount has been paid, £100).
18.7 Events outside our control. If our provision of the Services is delayed or prevented by an event outside our reasonable control, we will let you know as soon as we can and take steps to limit the effect. We will not be liable for delays caused by such events.
19. Ending your right to use the Services
19.1 We may end your right to use the Services by contacting you if you seriously breach these Terms of Use. Where the breach can be put right, we will give you a reasonable chance to do so.
19.2 If we end your right to use the Services, you must stop using them, remove and delete the Software from your devices, and confirm to us that you have done so; we will then disable access to your account.
20. Complaints and feedback
20.1 We may, from time to time, invite you to take part in voluntary evaluation of the Services (for example, short questionnaires) so we can understand impact and improve. Feedback is reported anonymously unless you agree otherwise. Where your access is funded under an Organisational Licence, we may share agreed usage and outcome data with that organisation under our contract — see our Privacy notice for details.
20.2 We welcome all feedback. If you would like to make a complaint, please contact us at hello@getonby.co.uk and we will try to resolve it quickly and fairly.
21. Other important terms
21.1 We may transfer our rights and obligations under these Terms of Use to another organisation; we will tell you in writing and ensure your rights are not affected. You may only transfer your rights or obligations with our written agreement.
21.2 Each paragraph of these Terms of Use operates separately. If any court decides that any of them is unlawful, the remaining paragraphs stay in full force. A delay in enforcing these Terms does not prevent us or you from enforcing them later.
21.3 These Terms of Use are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
Part B — Additional terms: Coping Strategy Training
These additional terms apply if you take part in our optional Coping Strategy Training. They sit alongside Part A; where they conflict for that training, these terms apply.
B1. What Coping Strategy Training is
B1.1 Coping Strategy Training is optional, additional support in which a member of our team works with you to develop, practise and refine personal coping strategies you can use within Get On By and in daily life. It may be delivered one-to-one or in small groups, online (for example via video call) or, where agreed, in another format.
B1.2 The training is practical and educational. It is not therapy, counselling, psychological treatment, or medical or clinical advice, and it is not a crisis service. If you need clinical support, please speak to your GP or another health service; if you are in crisis, please use the emergency contacts in paragraph 8.3.
B2. Booking, fees and what you need
B2.1 Coping Strategy Training may be included in your Licence or offered as a paid extra, depending on your arrangement. Any fees, number of sessions and payment terms will be made clear to you (or to the person or organisation paying) before you book.
B2.2 For online sessions you will need an internet-connected device capable of video and audio, and a private space if you wish.
B3. Cancelling or rescheduling a session
B3.1 If you need to cancel or reschedule a booked training session, please give us at least 24 hours' notice using the booking link in your confirmation, or by contacting us at hello@getonby.co.uk. Sessions cancelled with less than 24 hours' notice, or missed without notice, may be treated as used and may not be rescheduled free of charge.
B4. Conduct and your responsibilities
B4.1 You agree to engage with the training respectfully and in good faith. The strategies discussed are general and may not suit everyone; you remain responsible for deciding whether and how to use them, and for your own acts and omissions.
B5. Liability for Coping Strategy Training
B5.1 The responsibility and liability provisions in paragraph 18 apply to Coping Strategy Training in the same way as they apply to the rest of the Services.
Part C — Additional terms: Job Coaching
These additional terms apply if you take part in our optional Job Coaching. They sit alongside Part A; where they conflict for that coaching, these terms apply. Job Coaching is distinct from the task-focused contact you receive from a responding job coach after a red check-in (see paragraph 8).
C1. What Job Coaching is
C1.1 Job Coaching is optional, additional support in which a Get On By coach works with you on practical, work-related goals — for example, organising work tasks, planning your day, managing workload, preparing for specific work situations, and applying your coping strategies in a work context. It may be delivered one-to-one, online or, where agreed, in another format.
C1.2 Job Coaching is practical and task-focused. It is not legal advice, formal careers guidance, recruitment, HR or occupational health advice, therapy or counselling, and it is not a crisis service. We do not guarantee any particular employment outcome. For legal or employment-rights advice, please consult a qualified adviser; if you are in crisis, please use the emergency contacts in paragraph 8.3.
C2. Booking, fees and what you need
C2.1 Job Coaching may be included in your Licence or offered as a paid extra, depending on your arrangement. Any fees, number of sessions and payment terms will be made clear to you (or to the person or organisation paying) before you book. For online sessions you will need an internet-connected device capable of video and audio.
C3. Cancelling or rescheduling a session
C3.1 If you need to cancel or reschedule a booked coaching session, please give us at least 24 hours' notice using the booking link in your confirmation, or by contacting us at hello@getonby.co.uk. Sessions cancelled with less than 24 hours' notice, or missed without notice, may be treated as used and may not be rescheduled free of charge.
C4. Conduct and your responsibilities
C4.1 You agree to engage with coaching respectfully and in good faith. Any suggestions or plans developed in coaching are for you to consider; you remain responsible for the decisions you make and for your own acts and omissions, including at work and with your employer.
C5. Information sharing
C5.1 Where your Job Coaching is funded by an employer or other organisation, we may share agreed information about attendance, engagement or agreed goals with them under our contract and our Privacy notice. We will be clear with you about what is shared and with whom.
C6. Liability for Job Coaching
C6.1 The responsibility and liability provisions in paragraph 18 apply to Job Coaching in the same way as they apply to the rest of the Services.
Contact
Questions about these terms: hello@getonby.co.uk. Questions about your personal data: info@imminded.com.